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Utilisation Management

The North West Utilisation Management Unit (NW UM Unit) within Health Innovation Manchester is the only clinically led analytics service, owned and operated by the NHS.

As a team we have developed a highly regarded set of system redesign capabilities through the analysis of health and social care performance data – particularly in relation to urgent and emergency care.

We are recognised nationally and internationally as authoritative opinion leaders in this field.

We have extensive expertise in supporting acute providers, CCGs, social care and other health care organisations to accurately interpret performance data and then facilitate strategic, tactical and operational changes to improve patient outcomes, patient experience and flow within health and social care systems. We are able to offer tailored strategic information which supports:

  • Clinical service redesign
  • Urgent and Emergency Care system support redesign
  • Whole health and social care system improvement, including capacity planning

We have a  reputation, developed over a number of years, as an authentic and clinically credible support team, assisting providers and commissioners in generating insight into service challenges. The depth and validity of the analysis we provide is not replicated by other improvement support offers.

Client Area

Work with Us

North West Utilisation Management Unit

Health Innovation Manchester
Suite C
Third Floor Citylabs
Nelson Street
M13 9NQ


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